Privacy Policy

Last Updated: September 9, 2026

Rayni, Inc. ("Rayni," "we," "us," or "our") provides a cloud-based AI platform that helps field service engineers and research scientists troubleshoot, maintain, and get answers about complex laboratory instruments. This Privacy Policy explains what personal information we collect when you visit www.rayni.ai or use our products and services (collectively, the "Services"), how we use and share it, and the choices you have.

By using the Services, you acknowledge the practices described in this Privacy Policy. If you use the Services through an organization (for example, your employer or institution), that organization's agreement with Rayni, including any Data Processing Agreement, may also govern how we handle data submitted on its behalf. Please note that, as described in our Terms of Service, the Services are not intended to receive sensitive personal data such as health information, financial account details, or government identification numbers, and you should not submit such data to the platform.

1. What Personal Information Do We Collect?

Information you provide to us

Account information. When you register, we collect information such as your name, email address, password, job role, and the organization you belong to.
Content you submit. When you use the Services, you may submit questions, instrument details, service logs, error codes, protocols, documents, images, and other materials ("Customer Content"). If you include personal information in Customer Content, we process it to provide the Services.
Communications. When you contact us by email, support requests, chat, surveys, demos, events, or marketing programs, we collect the information you choose to share, such as your contact details and the contents of your message.

Information we collect automatically

Usage and device data. We automatically collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, referring pages, pages viewed, features used, error logs, timestamps, session length, and interaction patterns.
Approximate location. We may infer a general geographic location from your IP address for security and analytics purposes.
Cookies and similar technologies. We and our analytics providers use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Services are used, and measure the effectiveness of our communications. You can manage cookies through your browser settings, though some features may not function properly without them.

2. Why Do We Collect Your Personal Information?

Where required by law, we process personal information on one or more of the following legal bases: performance of our contract with you or your organization; your consent, which you may withdraw at any time; and our legitimate interests, such as securing the Services, preventing fraud and abuse, enforcing our agreements, and complying with legal obligations.

We use personal information to:

create and administer accounts and workspaces;
provide, operate, secure, and maintain the Services, diagnose errors, and monitor performance and reliability;
improve the Services and develop new features, including by analyzing usage data and by using aggregated and de-identified data to train and improve Rayni's AI models, as described in our Terms of Service; we do not authorize any third party to use your Customer Content to train, validate, or improve that third party's own AI systems;
respond to support requests and send transactional communications about your account;
send marketing communications about features, products, and events where you have consented or where otherwise permitted by law (you can opt out at any time);
perform analytics, measure usage, and support business planning;
detect, investigate, and prevent fraud, abuse, and security incidents; and
comply with applicable law and establish, exercise, or defend legal claims.

We do not sell your personal information. We share it only as described below:

Service providers. We use vetted vendors for cloud hosting, storage, backups, analytics, communications, customer support, and payment processing. They are bound by contractual obligations to protect your information and use it only to perform services for us.
Integrations you choose. If you connect the Services to third-party tools (for example, laboratory information systems or external storage), we share information as needed to provide the integration. Those third parties' own terms and privacy policies govern their handling of your data.
Corporate transactions. If Rayni is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be disclosed or transferred to the parties involved, including during due diligence.
Legal requirements. We may disclose information to comply with subpoenas, court orders, or lawful requests from authorities, or where reasonably necessary to protect the rights, property, or safety of Rayni, our users, or others.
With your consent. We share testimonials, customer stories, or similar materials only with your permission.

4. How Do We Transfer Your Personal Information?

Rayni is based in the United States, and our service providers may process information in the United States and other jurisdictions whose data protection laws may differ from those of your home country. Where required by applicable law, we implement appropriate safeguards for international transfers, such as standard contractual clauses.

5. How Do We Protect Your Data Security?

We maintain reasonable organizational, technical, and physical safeguards designed to protect personal information, including access controls, authentication, encryption of data in transit where appropriate, workspace isolation, internal policies, and personnel training. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please keep your credentials confidential and notify us promptly at [email protected] if you suspect unauthorized access to your account.

6. How Long Do We Store Your Personal Information?

We retain personal information only as long as necessary for the purposes described in this Policy, taking into account the nature and sensitivity of the data, the purposes of processing, applicable legal obligations and limitation periods, and the risk of unauthorized use or disclosure. When you delete your account or ask us to delete your data, we will delete, anonymize, or securely destroy it in accordance with applicable law and our contractual commitments.

7. What Are Your Rights Regarding Your Personal Information?

Depending on where you live, you may have some or all of the following rights:

Access. Confirm whether we process your personal information and receive a copy of it.
Correction. Have inaccurate or incomplete information corrected or updated.
Erasure. Request deletion where the information is no longer needed, you withdraw consent and no other legal basis applies, you object and no overriding grounds exist, or the processing does not comply with applicable law.
Restriction. Restrict processing while accuracy is contested, where processing is unlawful, where you need the data for legal claims, or while an objection is under review.
Portability. Receive personal information you provided, processed by automated means on the basis of consent or contract, in a structured, machine-readable format, and have it transmitted to another controller where feasible.
Objection. Object to processing based on legitimate interests or for direct marketing.
Withdrawal of consent. Withdraw consent at any time, without affecting processing that occurred before withdrawal.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before acting on a request, and we will respond within the timeframes required by applicable law. If we act as a processor for your organization, we may direct your request to that organization or assist it in responding.

8. Children Under 18

The Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from them. If you believe someone under 18 has provided us personal information, please contact us at [email protected] so we can delete it.

9. Privacy Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page, and if the changes are material, we will provide notice through the Services or by other appropriate means. Your continued use of the Services after an update indicates your acceptance of the revised Policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Rayni, Inc.
400 Concar Drive
San Mateo, CA 94402
Email: [email protected]