Your 24/7
Instrument Expert
Step-by-step guidance drawn directly from official documentation and your lab's knowledge. A single place for all your tribal knowledge, so issues get resolved in minutes instead of weeks, and new staff are onboarded and trained faster than ever.
Built by alumni of
Your Instruments Are World-Class.
UsingSellingOperatingServicingUsing Them Is Not.
Field Services
Reactive GradeField Services take days to weeks to arrive and then troubleshoot unreliably. Labs suffer from downtime and manufacturers get dissatisfied customers despite high spend.
Manuals & Docs
Raw Grade500 pages of dense text to search through mid-experiment. No one can read them when the sample is injecting.
Colleagues & Forums
Anecdotal GradeThat one person who knows is working, unavailable, or about to retire.
None of these do justice to your high precision scientific instrument. Rayni does.
We Support All Instruments
Scientific Grade Capabilities
AI built to the standard your instruments deserve
Every answer is cited, verified, and grounded in official documentation. No hallucinations. No guesswork.
Instant Troubleshooting
Get expert-level answers from official documentation in seconds, not weeks.
Source-Backed Answers
Every response cites the exact page, section, and document. Verify every answer.
Your Lab's Knowledge Hub
Surface Gaps in your team's knowledge and quickly add to it.
Training & Onboarding
Quickly Train and onboard on new instruments and methods.
Scientific Grade AI for everyone in the ecosystem
Whether you're running a research lab or supporting thousands of customers, Rayni delivers AI built to the standard your work demands.
For Labs
Empower your research team with instant access to instrument knowledge. Reduce troubleshooting time and get results faster.
- Citation-backed answers from official documentation
- Save your lab's SOPs, methods, and processes in one place
- Onboard new staff quickly
- Reduce troubleshooting from hours to minutes
Why does my tune application show bad vacuum?
Based on your Orbitrap Exploris manual (Section 7-5):
- ✓Check system log for a power reboot
- ✓Verify pump operation and pressure
- ✓Inspect ion transfer tube connection
Source: Orbitrap Exploris Series Manual, p.7-5
For Manufacturers
Equip your teams with instant knowledge about your catalogue and deflect tickets 24/7. Turn installed-base insights into R&D priorities, cut costs, and add new revenue.
- Scientific AI powered support for your instruments
- Unprecedented installed-base analytics
- Field Engineers arrive prepared, cycle faster
- Tier 1 Service Contracts that deliver real value
Deflection
Hours Saved
Queries
CSAT
90%
Time saved finding software parameters
48%
Reduction in instrument misuse
1000+
Instruments supported
Trusted by researchers
See what scientists are saying about Rayni
“it has already proven beneficial. This significantly reduces the need for troubleshooting while accelerating results in analysis and subsequent publications.”
Lab Director
The University of Chicago
“I pay $40,000 per instrument for "official" support and the manufacturer ask me to check Reddit!”
Core Facility Director
The University of Chicago
“Anyone who ever worked in a research laboratory is all too familiar with the problem Rayni aims to solve. The type of solution they are developing has long been needed. The advancement of AI in very recent years now makes it possible”
Life Science Expert
Boston
How It Works
Two simple steps to answers
Get started in minutes, not months. No complex setup required.
Ask
Type your question in natural language. No need to know exact terminology or search syntax.
Get Cited Answers
Receive accurate answers with exact citations. Every response is traceable to its source.