Reactive Grade
Manufacturer support
Manufacturer support is badly documented and email back-and-forth takes forever. Simple calls turn into weeks of escalations.
Your 24/7
Instrument Expert
Built with senior field engineers and top scientists.
Step-by-step guidance drawn directly from official sources and your own knowledge. A single place for your team's tribal knowledge, so issues get resolved in minutes, and new staff are onboarded and trained faster than ever.
Tested by scientists at
Portal InnovationsYour instruments are world-class.
UsingOperatingServicingUsing them is not.
Raw Grade
Manuals & docs
1000s pages of dense text to search through. No one can possibly read or remember them.
Anecdotal Grade
Colleagues & forums
Expert colleagues are busy with their own jobs. When you try to learn, you end at the same marketing brochures instead of useful manuals and forums.
They do not do justice to your team or instrumentation. Rayni does.
1000+ instruments supported across
Solutions built to the standard you deserve
Troubleshooting
Instant troubleshooting
Get expert-level answers from official sources in seconds.
Citations
Trustworthy answers
Every response cites the exact page, section, and document. Verify every answer.
Knowledge base
Central knowledge hub
Surface gaps in your team's knowledge and quickly add to it.
Onboarding
Fast training & onboarding
Quickly train and onboard on new instruments and methods.
Scientific Grade AI
Whether you're running a lab or supporting thousands of models of complex instruments in the field, Rayni delivers to your high standard.
For Labs
Empower your team with instant access to instrument knowledge. Reduce troubleshooting time and get results faster.
- Citation-backed answers from official sources
- Save your SOPs, methods, and processes in one place
- Onboard new staff quickly
- Reduce troubleshooting from hours to minutes
R
RayniOnline
U
Why does my tune application show bad vacuum?
R
Based on your Orbitrap Exploris manual (Section 7-5):
- Check system log for a power reboot
- Verify pump operation and pressure
- Inspect ion transfer tube connection
Source: Orbitrap Exploris Series Manual, p.7-5
Ask about your instruments...
For Field Services
Reduce escalations, reduce time on-site, prevent repeat visits, help customers self-service before engineers arrive.
- Step-by-Step troubleshooting and servicing steps
- Resolve tickets fasters and help customers reduce downtime
- Quickly Cross-train staff
- Centralize your team's knowledge
Analytics
LiveDeflection
73%+12%
Hours Saved
2.3m-45s
Queries
1.2K+89
CSAT
4.8+0.3
Orbitrap Exploris
Massachusetts
CROs
Two simple steps to answers
Get started in minutes, not months. No complex setup required.
01
Ask
Type your question in natural language. No need to know exact terminology or search syntax.
02
Get cited answers
Receive accurate answers with exact citations. Every response is traceable to its source.
Read the case studies
How a university incubator and a national field service team run their instruments on Rayni.
How the University of Chicago Science Incubator Uses AI to Run a Multi-Domain Lab With a One-Person Lab-Ops Team
A brand-new incubator lab spanning five research domains, run by a one-person lab-ops team, uses Rayni as its operational backbone: nearly 100 instruments made self-serve, with the manuals, procedures, and maintenance knowledge for the whole facility in one searchable place.
Read case study
How Innovative Lab Services Put an Expert in Every Field Engineer's Pocket
A national third-party instrument service company moved its troubleshooting off scattered manuals and onto Rayni. Research that took hours now takes minutes, and coverage has grown from ILS's first 35 instruments to more than 250.
Read case study