Manufacturer support
Manufacturer support is badly documented and email back-and-forth takes forever. Simple calls turn into weeks of escalations.
Built with senior field engineers and top scientists.
Step-by-step guidance drawn directly from official sources and your own knowledge. A single place for your team's tribal knowledge, so issues get resolved in minutes, and new staff are onboarded and trained faster than ever.













Portal InnovationsManufacturer support is badly documented and email back-and-forth takes forever. Simple calls turn into weeks of escalations.
1000s pages of dense text to search through. No one can possibly read or remember them.
Expert colleagues are busy with their own jobs. When you try to learn, you end at the same marketing brochures instead of useful manuals and forums.
They do not do justice to your team or instrumentation. Rayni does.
1000+ instruments supported across


Get expert-level answers from official sources in seconds.
Every response cites the exact page, section, and document. Verify every answer.
Surface gaps in your team's knowledge and quickly add to it.
Quickly train and onboard on new instruments and methods.
Whether you're running a lab or supporting thousands of models of complex instruments in the field, Rayni delivers to your high standard.
Empower your team with instant access to instrument knowledge. Reduce troubleshooting time and get results faster.
Why does my tune application show bad vacuum?
Based on your Orbitrap Exploris manual (Section 7-5):
Source: Orbitrap Exploris Series Manual, p.7-5
Reduce escalations, reduce time on-site, prevent repeat visits, help customers self-service before engineers arrive.
Deflection
Hours Saved
Queries
CSAT
Get started in minutes, not months. No complex setup required.
Type your question in natural language. No need to know exact terminology or search syntax.
Receive accurate answers with exact citations. Every response is traceable to its source.