Your team is suffering from wasted time in the field and expertise concentrated in a few. You want a way to regularly cross-train staff and reduce escalations but not at the cost of losing business. Field Services software are quoting 6 to 12 months just to get started, but you want AI solutions now!
That's why we built Rayni hand-in-hand with senior field engineers; so it works the way your team actually works.
Rayni AI is like an expert colleague walking your team through each triage with step by step instructions.
Unlock Technical Knowledge
Unlock answers from niche forums and communities.
Hardware Photos and Parts Diagrams
Answers contain figures, diagrams, software visuals, and parts diagrams needed to get the job done.
Reading 534 pages of official documentation, manuals, parts lists, and your team's SOPs
Searching 23 vendor forums and expert communities
Finding historical fixes for similar cases in your team's history.
Here is a step-by-step process you can follow
Part number for this model:
Compatible with your model of Agilent 1290 Infinity II LC
Source: Parts Catalog v3.1 · Section 4.2
Find the exact part numbers and replacements that work for the specific instrument model you're servicing. You can order parts in advance, saving you time on-site.
Parts for specific models of each instrument
Share photos of parts with AI
Rayni sees what you see and guides you accordingly.
Rayni supports even the most complex stacks of connected instruments, including GCMS, LCMS, HPLCs, etc.
Expand Service Offerings to Unfamiliar Stacks
Train Staff on Unfamiliar Stacks
You don't start from scratch. Rayni maintains a growing library of instruments, and chances are many of your models are already onboarded and AI-ready, giving your team a head start so they see results sooner.
Many of your models are already onboarded
From GCMS to electron microscopes and autoclaves, the library spans the instrument families your engineers work with every day.
Faster time to results
Tapping into an existing library means no waiting on setup, so your team gets accurate answers sooner.
6 engineers are troubleshooting clogging issues in Liquid Chromatographs.
35 issues escalated to experts, 15% drop since last week. Cross-train 12 engineers to improve further.
Our customized weekly reports help you gain unprecedented visibility into your team's performance, and training material usage, and support trends. We also surface gaps in your trainings and help you develop your talent.
Real-time Usage Patterns
See which documentation and trainings are being used and where engineers get stuck.
Performance Insights
Rayni's weekly reports provide complete visibility into your team's real performance in the field. No more non-actionable KPIs.
Cut your engineers' time in field and escalations. Give them a 24/7 expert on every technical detail and capability of each model of each instrument. Rayni typically pays for itself under 3 months (against the 6 month industry standard).
We onboard your entire portfolio of instruments, down to each model, collecting your data and making it AI-ready in the Rayni platform. Our dedicated setup gets your entire team ready for success.
Your engineers can finally focus on what they do best. 44% of queries FSEs ask Rayni are resolved in the first reply. Rayni is expertise you can trust.
See qualitative analytics on how your team performs in the field, assess further training needs and performance, directly improve service quality, and increase customer satisfaction.
Our streamlined onboarding process gets you up and running quickly with minimal effort from your team.
Share your instrument manuals, knowledge bases, and training materials. We handle every format.
We ingest your data and add official sources, setting your team up for long-term success.
Enable your entire team with instant web access for every instrument you service.
Weekly ROI reports tracking resolution, satisfaction, and time saved. Extra metrics for free.
Let's discuss how Rayni can help you benefit from AI efficiencies.
