The Disconnect
Existing support wasn't built for your lab
Forums, 1000s of pages of manuals, and support that takes weeks — the hidden costs add up fast.
Lost to Troubleshooting
Scientists spend countless hours searching manuals and forums for answers.
To Feel Confident Using Your Instrument
Scientists report they need up to 3 years before they start feeling confident with using their instruments.
Opportunity Cost
When you cannot use your instruments, you end up with idle staff, delayed results, wasted precious samples, and lost revenue.
Software Features
Most labs only use a fraction of their instrument's capabilities.
Scientific Grade Features
Every feature built to the highest standard
Precision tools for precision work. Every capability designed to meet the rigorous demands of scientific research.
Resolve issues in minutes
Guided Troubleshooting
Ask questions in plain English and get step-by-step guidance pulled directly from your instrument's official documentation. No more hunting through 1000s of pages of manuals.
- Ask freely without judgement and need for the right terms.
- Step-by-step instructions
- Citations to exact manual sections
- Works with all your instruments
Based on your Thermo Scientific Digital Dry Bath manual (p.15), the temperature sensor is likely damaged. Here's what to do:
Source: Thermo Scientific Digital Dry Bath Manual, p.15
Your team's collective wisdom, preserved
Knowledge Centralization
Once you upload your team's knowledge and processes. Rayni helps your team find answers instantly from official docs and tribal knowledge
- Upload any document format
- Setup once and use forever
- Preserve tribal knowledge
- Data Privacy Protection - Only you can access your documents.
Lab SOP - Column Care.pdf
SOP
HPLC Maintenance Protocol.docx
Protocol
Instrument Logbook 2024.xlsx
Log
From novice to proficient, faster
New Staff Onboarding
Your team get instant access to 24/7 expert knowledge. They can ask questions without interrupting senior staff, accelerating their learning curve.
- Enable/Disable instrument access per user
- Reduces senior staff burden
- Consistent, accurate answers
- Surface knowledge gaps and quickly fill them with AI
Your data is Yours. Period.
Access Control and Data Security
Enterprise-grade security with role-based access control. AI never trains on your data and your documents never leave your lab
- Only designated users can change or delete anything
- End-to-end encryption
- Your data is never used for training AI
- Control which instruments and information each user can see and use
Data never leaves lab
Certified
End-to-End Encryption
Active
Hide sensitive documents from novice users
Available
Why Scientific Grade Matters
Every alternative fails the scientific standard
Rayni is the only AI built to the quality standard your instruments deserve.
| Feature | Rayni Scientific Grade | Colleagues Anecdotal Grade | Manuals Raw Grade | Forums Anecdotal Grade | Manufacturer Support Reactive Grade |
|---|---|---|---|---|---|
| 24/7 Availability | |||||
| Response Speed | |||||
| Citation & Verification | |||||
| Lab-Specific Knowledge |
Foundation Models guess. Rayni cites.
Every answer is grounded in your instrument's actual manuals, protocols, and your lab's own SOPs.
Foundation Models
Consumer Grade“Based on general HPLC knowledge, baseline drift is usually caused by mobile phase issues, temperature fluctuations, or detector problems...”
- ✗No source citations
- ✗May hallucinate specifications
- ✗Generic, not instrument-specific
- ✗Doesn't know your SOPs
Rayni
Scientific Grade“According to your Agilent 1260 manual (Section 4.3.2, p.142), baseline drift in your specific configuration is commonly caused by...”
- ✓Understands your lab's setup
- ✓Exact page and section citations
- ✓Guardrails for less experienced users
- ✓Includes your lab's protocols
90%
Time saved creating ticket-specific troubleshooting steps and SOPs
15hr/mo
Recovered per FSE per month
1000+
Instruments supported
Trusted by researchers
See what scientists are saying about Rayni
“it has already proven beneficial. This significantly reduces the need for troubleshooting while accelerating results in analysis and subsequent publications.”
Lab Director
The University of Chicago
“I pay $40,000 per instrument for "official" support and the manufacturer ask me to check Reddit!”
Core Facility Director
The University of Chicago
“Anyone who ever worked in a research laboratory is all too familiar with the problem Rayni aims to solve. The type of solution they are developing has long been needed. The advancement of AI in very recent years now makes it possible”
Life Science Expert
Boston
Ready to accelerate your research?
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