Your Instruments Deserve Scientific Grade AI Support
Your organization's expertise is siloed. Manufacturers like you invest in Rayni for their Support, R&D, Field Services, and Application Scientists teams to provide world-class support and accelerate new R&D! Save time, cut costs, and gain priceless analytics from real customers, immediately.
The Problem You're Already Facing
Wasted Visits. Lost Revenue. No Telemetry. Your Competitors Are Moving to AI.
Your teams are suffering from wasted time in the field, knowledge siloes, and lost revenue opportunities. Your customers are reducing spend by downgrading or cancelling service contracts. You lack visibility once instruments leave the warehouse because IOT/cloud initiatives fail because customers value their privacy and turn off telemetry immediately.
AI worthy of your instruments
Scientific Grade AI that your brand can stand behind. Every answer cited, verified, and built to the standard your products set.
Increase Your Teams' Efficiency
Cut costs and boost progress across your support, field services, and R&D teams by giving them easy way to learn about your instruments' technical details and capabilities. Rayni typically pays for itself under 3 months.
Increase Customer Satisfaction
Rayni's AI provides unparalleled personalized support to scientists using their own methods and lab configurations. Reduce spend on Application Scientists and Field visits.
Increase Revenue
Increase the value of your service contracts by offering AI-powered operation help. Monetize your powerful digital training catalogue for recurring revenue.
Make Data Driven Decisions
Rayni collects qualitative analytics on how your instruments are used, directly improving service quality, future instrument design, and increasing customer satisfaction.
Teams' Efficiency
Increase Your Teams' Efficiency
Cut costs and boost progress across your support, field services, and R&D teams by giving them an easy way to learn about your instruments' technical details and capabilities. Rayni typically pays for itself under 3 months.
Instant Technical Knowledge
Field service and support teams get immediate answers from your full documentation library.
Accelerate R&D Onboarding
New hires ramp up faster with AI-guided access to tribal knowledge and instrument specs.
Teams Using Rayni
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Customer Satisfaction
Increase Customer Satisfaction
Rayni's AI provides unparalleled personalized support to scientists using their own methods and lab configurations. Reduce spend on Application Scientists and Field visits.
Personalized to Each Lab
AI answers reference the scientist's own SOPs, methods, and instrument configurations.
24/7 Expert-Level Support
Scientists get instant help any time — no waiting for callbacks or field visits.
Revenue Opportunities
Monetize the knowledge your competitors cannot replicate
Your LMS content is valuable. Replace one-time trainings with recurring revenue by partnering with Rayni.
Monetize Training Content
Turn static LMS into on-demand, searchable knowledge.
Reduce Application Scientist Costs
Scientists get personalized recommendations and step by step instructions reducing dependence on Application Scientists and support.
Enhance Service Contracts
Add AI support to Tier 1 service packages.
Revenue Impact Model
Top Queries This Week
Analytics Dashboard
Understand how scientists actually use your instruments
Gain unprecedented visibility into customer pain points, feature usage, and support trends. Use natural language to query your analytics—no SQL required.
Real-time Usage Patterns
See which features are used most and where users get stuck.
Issue Category Analysis
Automatically categorize and trend support inquiries.
Natural Language Queries
Ask questions like “What were the top issues last month?”
Partnership Process
From kickoff to launch in weeks, not months
Our streamlined onboarding process gets you up and running quickly with minimal effort from your team.
Share Documentation
Provide your instrument manuals, knowledge bases, and training materials. We handle all formats.
Update Your Website
Guide your customers to use Rayni for their daily instrument support and troubleshooting.
Deploy to All Teams
Launch to your internal teams and customers with instant access to instrument knowledge.
Track Impact
Deflection rates, satisfaction scores, ROI, and insights on how your instruments are used.
“We looked everywhere — nobody else is doing this.”
President
Leading Instrument Manufacturer
See what Rayni can do for you
Let's discuss how Rayni can help you reduce costs, improve satisfaction, and unlock new revenue streams.